Privacy policy

1. Overview

This Privacy Policy describes how [Your Website Name] (“We”, “Us”, “Our”) collects, uses, discloses, and safeguards your information when you visit our website and purchase courses or services.

We respect your privacy and are committed to protecting your personal data.

2. What We Collect

When you visit or interact with our site, we may collect:

a. Personal Data:

  • Name
  • Email address
  • Billing address
  • Phone number

b. Payment Information:

  • Last 4 digits of credit card (via secure third-party processor)
  • Transaction ID

c. Account Information:

  • Username, password (encrypted), preferences

d. Usage Data:

  • IP address
  • Browser type
  • Device type
  • Log-in timestamps
  • Pages visited

e. Communications:

  • Support emails, chat transcripts, feedback forms

3. How We Use Your Data

We use your data to:

  • Deliver course materials and support
  • Process transactions securely
  • Monitor and improve site functionality
  • Send important notifications (e.g., login, purchase, updates)
  • Comply with legal obligations

We may use anonymized and aggregated data for analytics and performance tracking.

4. Data Storage and Security

  • All user data is stored on secure servers located in [Insert Country or Region].
  • Industry-standard encryption (SSL) and firewalls protect data transmission.
  • Passwords are hashed and never stored in plain text.

5. Third-Party Services

We may share limited data with:

  • Payment processors (e.g., Stripe, PayPal)
  • Hosting platforms (e.g., AWS, Cloudflare)
  • Email communication services (e.g., Mailchimp)

We ensure all third parties comply with data protection standards.

6. Cookies

We use cookies and similar technologies for:

  • Site functionality
  • User authentication
  • Analytics (Google Analytics or similar)
  • Language and location preferences

You can manage cookie preferences via your browser settings.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the data we hold about you
  • Request correction or deletion
  • Withdraw consent
  • Request data portability

To make a data request, contact info@etablissementcanada.org.

8. Children’s Privacy

Our services are not intended for children under 13 (or equivalent minimum age in your jurisdiction). If we discover that we have unknowingly collected personal data from a child, we will delete it immediately.

9. Data Retention

We retain data as long as needed to fulfill legal, contractual, or educational obligations, or until you request deletion.

10. International Data Transfers

If you access the website from outside, your data may be processed in our servers located in. You consent to this transfer by using the site.

11. Changes to This Policy

We may update this Privacy Policy at any time. If changes are material, we will notify you via email or prominent notice on the website.

12. Contact

If you have questions or concerns about this Privacy Policy, contact:
Privacy Officer

IELTS.etablissementcanada.org
Email: info@etablissementcanada.org
Phone: 1 855-561-4596

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